Scheduled Site Maintenance (Scheduled)
Affecting Other - Primary Website and Mail Servers | Priority - Medium

In an effort to improve our customer support services and web presence, we will be scheduling an extended maintenance window, Monday, March 5th 2018 from 7:00 a.m. through Tuesday, March 6th 2018 to 10:00 p.m. Mountain Standard Time (MST).

During this maintenance schedule, we will be upgrading our company’s web servers and mail servers for the domain in order to align with our commitment to provide the best support services we can deliver.  This maintenance event will not impact customer services directly and will not affect any active services on customer nodes.  Throughout this maintenance event, shortcut URLs such as and may be intermittently unavailable while the site redirection configs are migrated.  Customers can continue to manage their services through our Client Support Area without impact.  During migration of the primary MX Mail Servers for the domain, support and sales ticket imports will be delayed upwards of an hour as the MX DNS records are adjusted.  It is recommended to login to the Client Support Area and submit a support ticket directly via the support form if assistance is required during this maintenance event.

We appreciate your patience and understanding as we continue to work to improve our support systems and welcome any feedback you may have.  If you have any questions or concerns regarding this maintenance schedule, please contact our Support Department at any time.


Third Generation Internet Services

Date - 2018-03-05 07:00 - 2018-03-06 22:00
Last Updated - 2018-03-04 14:33

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